Imagine, you and three teammates standing in front of computers with customers lined up four
and five deep in front of each of you. The branch hasn’t officially opened quite yet and you’re the
manager responsible for this location.
You can see the customers in all four lines rolling their eyes and you hear them gasp for air with
frustration because they are pressed to get to the job site. You have a dozen tickets piled up for
delivery and the first one is supposed to be at the job site in less than hour from now. The phones
keep ringing and you hear “Thank you for calling FIS Outdoor. My name is Paul, how can I help
you today?” over and over again.
Most of us would say that is the beginning of a busy day! Great!
Inside however we might be a little nervous or stressed because we are not sure how exactly we
are going to get through the day. Oh yeah, the day hasn’t even started yet.
Darren Hoffman has been in this situation nearly every day for the last 7,300+ days. His days started
this way when he was working the counter in the Orlando branch and the days continued this way ever
since he became the branch manager in Oviedo 17+ years ago.
Darren brings a level of consistent excellence in customer care to the Oviedo branch, starting back in
1999. His presence has helped to grow customer sales through his commitment to customer care. The
Oviedo branch has developed into a top 5 location each month and has been so for more than a decade
Darren brings an aura of calm no matter the circumstance. Darren exudes confidence and possesses
the expertise to help all customers needing professional landscape and irrigation support. Darren’s
calm presence and leadership has absolutely helped to make the Oviedo branch a place the customers
insist to go to. The Oviedo branch in not merely preferred by customers they “insist” to do business at
FIS Outdoor, Oviedo.
Congratulations Darren on 20 years of dedicated service at FIS Outdoor!